Impact of FASTag on Operational Efficiency and Revenue Collection at Chhuipali Toll Plaza, Chhattisgarh: A Data-Driven Study

Abstract

This study investigates the impact of FASTag implementation on operational efficiency and revenue collection at Chhuipali Toll Plaza, Chhattisgarh. Key performance variables such as vehicle throughput, average waiting time, queue length, and toll income were examined using traffic and revenue data acquired prior to and during FASTag deployment. A comparison method was used to measure improvements, while queuing theory and statistical techniques like t-tests and regression analysis were used to assess system performance. Results indicate that FASTag significantly reduced average waiting time and queue lengths, enhanced employee efficiency, and increased overall revenue collection. These findings demonstrate that digital toll collection systems like FASTag can substantially improve operational effectiveness, economic performance and sustainability in toll plaza operations. The study provides valuable insights for policymakers, transportation authorities, and researchers seeking to optimize toll management systems in India and similar developing contexts.