Simulation Model to Optimize Hospital Pharmacy Operation using Queuing Theory

Abstract

The pharmacy sector is a vital component in the ever-changing landscape of the healthcare business, with increased demands with high percentage of ageing population and the initiation of manufacturing and import of specialised medications. The efficient management of pharmacy operations is paramount to meet patients' rising expectations for swift, accurate, and safe medication services. This research explores the use of queuing theory, a mathematical framework for analysing waiting lines and service systems, in the pharmaceutical industry. It dives into how queuing models are used, their influence on operations, and their future possibilities. The results suggested that application of queuing theory can enhance the operation efficiency and could minimize the operational challenges. As pharmacies adjust to changing patient requirements and technology improvements, the application of queuing theory becomes more important, promising improved patient care and operational efficiency.