Evaluation of the Implementation of Quality Management System in Risk-Based Construction Services Procurement Process to Improve Contractor Quality Performance in PT XYZ

Abstract

This study aims to evaluate the implementation of a risk-based Quality Management System (QMS) in the procurement process of construction services at PT XYZ to improve contractor performance quality. The research method used is descriptive, employing both qualitative and quantitative approaches. Data were collected through interviews, observations, document studies, and surveys using questionnaires. The study analyzes business processes, organizational structure, Standard Operational Procedures (SOPs), and quality objectives in the procurement of construction services based on the Presidential Regulation No. 12 of 2021 and the PMBOK Sixth Edition framework. Additionally, risk factors affecting contractor performance quality were identified, and their relationship to performance outcomes was analyzed using statistical methods and thematic analysis. The results indicate that the implementation of a risk-based QMS at PT XYZ requires improvements in integrating risk management with the procurement process. Key risk factors include supply delays, regulatory uncertainties, and inadequate monitoring of contractor activities. Proposed improvement strategies include enhancing inter-departmental coordination, strengthening SOPs, and conducting risk management training. Implementing these strategies is expected to enhance efficiency, effectiveness, and contractor performance quality while supporting project sustainability. This study provides practical contributions for PT XYZ and other construction companies in integrating risk-based QMS as an effort to improve the quality of construction service procurement.