Applying the TOPSIS Method to Assess Public Transportation Performance: A Case Study of Telangana Public Transport Service

Abstract

The Telangana government implemented a number of advancements in public transportation, including the Hyderabad Metro Rail, among others, to help with traffic issues in the twin cities of Hyderabad and Secunderabad. One of the chief goals of the government and the local operator has been to increase the standard of local urban transportation and thus push the envelope in terms of economy as well as the ease of commuter operation. Effective strategies are required to achieve sustainable growth in light of the complex issues related to traffic congestion and pollution. This study presents a computational framework for evaluating the consumer satisfaction of Telangana's current public transportation system in the above twin cities. The goal of the present study is how each mode of transportation performs in regard to each criterion, which can assist decision-makers and transit authorities in more efficiently allocating resources. For this it was used the additive normalization method and TOPSIS method to determine the optimal mode of transportation for a real-world case-study (Telangana, India). The results showed that metro rail performed better than other means of transportation in the given environment.