Enhancing Job Satisfaction and Professional Commitment: Keys to Success in the Public Sector

Abstract

This literature review explores the relationship between job satisfaction and professional commitment among public sector employees, particularly civil servants (ASN). It synthesizes findings from studies conducted between 2010 and 2023 to identify key factors that influence job satisfaction and how these factors impact employees' commitment to their profession. Central themes include the role of leadership, work environment, organizational citizenship behavior, and emotional intelligence in shaping professional commitment. Findings reveal that a supportive work environment, strong leadership, and a healthy work-life balance significantly enhance job satisfaction, which in turn boosts professional commitment. Employees with high emotional intelligence and resilience tend to exhibit stronger commitment, even during crises, such as the COVID-19 pandemic. Furthermore, work-life conflict negatively affects job satisfaction, but employees with higher professional commitment are more likely to remain in their positions despite such challenges. The review highlights the importance of organizational policies that promote employee well-being, such as flexible working arrangements and mental health support. These measures can strengthen job satisfaction and foster long-term commitment, reducing turnover intentions. Future research should explore the long-term effects of job satisfaction on professional commitment across various public sector roles, with attention to different cultural and organizational contexts. The review emphasizes the need for holistic HR strategies to foster a resilient and committed workforce, ensuring sustained performance and employee retention in public sector organizations.