Assessing Healthcare Service Quality in Andhra Pradesh Using Icosagonal Fuzzy Numbers: An Innovative Multi Criteria Decision Making Approach

Abstract

This study uses Icosagonal Fuzzy Numbers (IFNs) to assess the quality of healthcare services in Andhra Pradesh across four zones, we rank characteristics such as appointment scheduling, medical quality, hygiene, lab efficiency, care quality, safety, value for money, dependability, cost-effectiveness, facility quality, and recommendations. Data analysis suggests that hygiene is the most important factor in both zones. A comparison with other fuzzy number approaches (Pentagonal, Hexagonal, Heptagonal, and Hex-Decagonal) reveals that IFNs provide a more nuanced view of service quality. The findings provide insights for enhancing healthcare services in Andhra Pradesh.